New Year New Things
With the new year upon us, it is always important to take a look at your business and assess it. What has worked or what hasn’t worked? What could use tweaking & how you can better help your customers.
Things That Worked
There are lots of things in business, no matter what industry you’re in, that you find a way to do things and it really works for you. For J.R. Shooter, for years we would lay our pending quotes on a table, organized by alphabetical order. More often than not, quotes would get lost, or attached to another quote, and we never quite knew how to improve our quote organization. This year we found a hanging file holder with enough slots for the whole alphabet worth of quotes. This allows us to keep ourselves more organized, and since adding this we have lost less quotes! We now know this works and it is something we will keep for use going into 2025
What Hasn’t Worked – And Needs Tweaking
This year when we looked at what hasn’t worked, we knew exactly what needed to be changed to make our lives easier. In the new year, we need to make sure that when we are backing up certain things in quickbooks, we make them easier to find. For example, sometimes we will have one docket with several versions of business cards. What we now need to do is when we are filing in Quickbooks is to make sure to have a note in the memo of who’s business card is on each docket so that when we do repeats in the future, it is easier to find the history and the artwork.
How We Can Help Our Customers
One of the things that is most important in the New Year is deciding how to continue improving the customer experience. It can be looking for ways to make purchasing easier. You can look at bettering communication or you can look at offering new products? This year one way we want to help our customers is by aiding them in education. We want to make sure our customers understand not only the products that they want and are receiving, but we want to help them understand the process, the materials and why things cost what they do.
