The Spector Way video
CUSTOMER SERVICE IS A MINDSET NOT A DIVISION
Our entire team is our customer service department at Spector & Co., because every single member of our team is responsible for customer satisfaction all the way down the line.
We place a premium on developing partnerships and strong relationships with both our clients and our colleagues.
We want our clients to know that we are completely committed to them.
NO IS NOT AN OPTION.
We don’t say no; instead, we look for innovative alternatives.
When a client asks us to do the impossible, we go into overdrive.
It’s always easier to find a reason why something can’t be done – but that’s not how we work at Spector & Co.
“Because we didn’t know it was impossible, we did it.”
That is our guiding principle
A DEADLINE IS A DEADLINE IS A DEADLINE IS A DEADLINE IS A DEADLINE IS A DEADLINE IS A DEADLINE
We can’t deliver pens and booklets at 10:00 a.m., 60 minutes late when a client’s event starts at 9:00 a.m. Our clients rely on us to get their products to the right place, in the right condition, and on time. And we make every effort not to disappoint them.
However, when circumstances beyond our control occur, we take great pride in how we collaborate with our clients to meet the challenge and resolve the problem.
When we make a promise, we make every effort to keep it.
ALL FOR ONE AND ALL FOR ONE
We’re all working toward the same goal: making our customers happy.
So, like a close-knit family, we help one another, trust one another, support one another, and respect one another.
Nothing beats ordinary people doing extraordinary things, and without boasting too much, we have done just that more than once.
When something needs to be done, we all work together to complete it. That’s all there is to it.
AN ORDER IS NOT AS IMPORTANT AS A CLIENT.
If a client is dissatisfied with an order, we will do whatever it takes to make it right. We stand completely behind our products.
We don’t believe in winning arguments with clients, and we don’t think it’s a good long-term strategy. The issue is not the order; it is keeping the client happy.
We will never jeopardize our relationship with a client over a single order.
WE TAKE FUN EXTREMELY SERIOUSLY.
At Spector & Co. we enjoy having fun and being creative with our brand, products, communications, service offerings, and how we approach challenges.
Thinking outside the box, and being innovative, creative, and unconventional are what have gotten Spector & Co. to where they are today. We’re always eager to experiment with new ideas and take risks. So, while we take our work seriously, having a good laugh, a sense of humour, and having fun are all part of the job.
DO IT YOUR WAY ENTIRELY
We want you to take the initiative when it comes to making our clients happy. Go ahead and suggest whatever you believe is necessary. Just use good judgement and common sense, and your team will always be there for you.
Our job is to serve our customers.
We’re not done until they’re happy.